FogoLive
How to reach the FogoLive team: one inbox, what to include so we can help fast, and which problems you can solve yourself in under a minute.
Everything reaches us at [email protected] — account questions, coin and payment issues, privacy requests, moderation appeals, press, and bug reports. There is no contact form on the site right now; email is the channel, and a human reads it. Write from the address tied to your account if you have one, so we can find your records without a second round trip.
Three things turn a slow exchange into a fast one: the email or login your account uses, a plain description of what happened and when (with the rough time and your timezone), and a screenshot if the problem is visual. For payment questions, include the order reference from your receipt — never your full card number, which we neither need nor want.
If another user broke the rules, the in-call report button is faster and stronger than email, because it attaches the session context automatically and lands with human moderators. Skip first, then report. Email is the right channel only if the moment has passed and you need to add something the report could not capture.
Some of the most common mails have instant answers. Camera or microphone not working: check the browser permission prompt, and our how to start a live video chat guide walks the exact steps. Wondering what costs money: the answer is first matches free, longer sessions may use coins, always priced in USD before you pay. Locked out of an account: use the password reset on the sign-in page before mailing us.
We answer most mail within a few business days, faster for payment and safety issues. Privacy requests — access, correction, deletion, or a copy of your data — go to the same address; write “privacy request” in the subject and say which part of FogoLive it concerns. For anything else about how the product works before you ask, how FogoLive works covers the mechanics end to end.
